Shipping policy

Processing Time:

All in-stock (on-hand) items are processed and shipped within 1–2 business days. We ship orders Monday through Saturday.

Orders placed on Sundays or major holidays will be processed the next business day.

Shipping Timeframes:

Once shipped, domestic orders typically arrive within 2–5 business days, depending on your location and the selected shipping method.

Tracking info is provided via email as soon as your package leaves our facility.

Preorder Items:

Preorders are made-to-order and follow a typical 4–6 week production timeline. While we mention a 4–8 week window for full transparency, orders are almost always fulfilled within 4–6 weeks.

Here’s the breakdown of the preorder process:

• Week 1–2: Materials sourced, production begins
• Week 3–4: Manufacturing + Quality Check
• Week 5–6: Packaging + Fulfillment
• Week 7–8: Extra buffer for rare delays (factory issues, holidays, etc.)

You’ll receive email updates at each major step.

If your order includes both in-stock and preorder items, we’ll ship them together unless stated otherwise.

International Shipping:

We ship worldwide. Please note:

• Delivery times vary by country and customs process
• Buyers are responsible for any customs duties, import fees, or VAT imposed by their country
• We are not liable for delays due to international customs clearance

Missing or Delayed Packages:

Once a package is shipped and scanned by the carrier, we are no longer responsible for delivery delays or lost packages.

If you run into issues, please contact the carrier first. After that, reach out to us at [your email here] and we’ll do our best to assist.

Returns & Chargebacks:

We do not accept chargebacks without prior communication. If there’s an issue with your order, please contact us directly — we’ll make it right.

Thank you for shopping with 2Comfee.

Your trust means everything to us.